Support
Refund decisions need to balance customer care with the realities of fulfillment, shipping, and living plant material. This page explains how Plantwink reviews cancellations, damaged shipments, missing items, and product-quality concerns.
At a glance
Best practice
Report shipping damage, missing items, or incorrect products promptly after delivery.
Review basis
Photos, order details, and a short explanation help us resolve issues faster.
Resolution types
Depending on the case, we may offer a replacement, store credit, partial refund, or full refund.
If you need to cancel an order, contact us as soon as possible. Orders that have not yet entered fulfillment may be eligible for cancellation. Once an order has been packed, labeled, or handed to the carrier, cancellation may no longer be possible.
During high-volume periods, fulfillment may move quickly. We cannot promise that a cancellation request sent after checkout will be caught in time, but we will make a reasonable effort if the request reaches us before dispatch.
If your order arrives damaged, contains the wrong item, or is missing part of the shipment, please contact us promptly with your order number and supporting photos if applicable. Clear documentation helps us verify the issue and move to a resolution without unnecessary back-and-forth.
Approved claims may be resolved through replacement inventory, partial refund, full refund, or store credit, depending on stock availability and the nature of the problem.
For many products, conventional returns are not practical once packaging has been opened, the item has been used, or product condition can no longer be verified. For that reason, return eligibility is evaluated case by case rather than through a blanket open-return model.
If a return is approved, items must usually be unused, in resalable condition, and accompanied by any original packaging or identifying labels required for verification. We will provide return instructions when a return is authorized.
Germination and plant performance are affected by temperature, moisture, soil, timing, storage, and regional growing conditions. Because those variables are outside our control, a specific germination rate or growing result cannot be guaranteed in every setting.
If you believe seeds or bulbs arrived damaged or materially different from the listing, contact us with your order details, planting conditions, and photos when possible. We review credible quality concerns carefully and provide practical next steps.